FAQ

Shipping

Yes, we ship internationally and offer free shipping and returns over 150€/150£/150$. (for Swedish orders we always offer free shipping and returns)

It depends on where you are. Orders within Sweden will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

Free shipping on all Swedish orders and all international orders above $150 / €150 / £150. Please note that delivery may take a little longer during sale events.

You may be responsible for import duties and taxes on your international order. We suggest you contact your local customs office for additional information.

Please email us or reach out via Facebook Messenger or Chat ASAP and provide us with your order number, name and we will be able to help you amend your order. or policies.

Other

Our Lyocell sheets are made of 100% Tencel lyocell, one of the most sustainable and soft textile materials in our time. Other brands either use just cotton or cotton blend fabrics.

Please check our size guide on the product page or reach out via info@hitthehay.se by chat or Facebook Messenger and we will try to help you out. Or try our quiz here

Our products are made from Tencel Lyocell that is grown and produced without any harmful chemicals, artificial additives, growth hormones or GMO's. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process

Our Tencel Lyocell fabric is hypoallergenic, super-breathable, naturally anti-microbial and free from harmful chemicals, they are extra suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis, chemo patients.

Our fabrics are dyed with non-toxic, eco-friendly dyes.

Our Lyocell sheets may shrink naturally after the first wash, but we do not recommend drying your Lyocell sheets in high heat. In the case of shrinkage, we added some extra length.

Our products are manufactured in Portugal.

Our 100% Lyocell sheets have a thread count of 300. This equals to 1000 cotton thread count. Not all materials are measured in thread count, and it is not the most important factor when deciding on sheets. The quality of the fibre and the weave of the sheets are the most important factors.

All of our products come with care labels that detail washing instructions. We recommend cold machine wash (30-40 degrees) to preserve the best quality, line dry or tumble dry low. No bleach and fabric softener needed.

Yes, our sheets really do get clean at 30 degrees! Tencel Lyocell is also naturally antibacterial. Our recommendation is to wash in 30 degrees to preserve the best quality of the fabric but you can indeed wash warmer.

Snooze points are part of our loyalty program where customers can earn points for different things. Points that can later be used to buy our beddings! As of now you have to visit our homepage through a computer to accsess your points and/or become a member. At the bottom left corner you will find a blue button, press there to read more about Snooze points.

Return and exchange

Please email us or speak to our staff online on our live chat.

We offer most payment options. You can pay by Paypal, debit or credit card, Swish and with Klarna.

We offer a 30 day trial. For our return and exchange policy, see Refund policy

If you are sent the wrong item, please email us as soon as possible.

Free shipping

Free shipping and returns available.