Contact Us

FAQ

Delivery

Yes, we ship internationally and offer free shipping and returns over €150/£150/$150. (for Swedish orders we always offer free shipping and returns)

It depends on where you are. Orders within Sweden take 1-3 working days to arrive. Deliveries abroad can take anywhere from 7-16 days.

Free shipping on all Swedish orders and all international orders over €150/£150/$150. Please note that delivery may take a little longer during clearance events.

You may be responsible for import duties and taxes on your international order. We suggest you contact your local customs authority for further information.

Send us an email or contact us via Facebook Messenger or chat as soon as possible and give us your order number and name and we can help you change your order.

Miscellaneous

Our Lyocell sheets are made from 100% Tencel lyocell, one of the most durable and soft textile materials of our time. Other brands use either only cotton or cotton blends.

Check our size guide on the product page or contact us via info@hitthehay.se via chat or Facebook Messenger and we will try to help you. Or try our quiz here

Our products are made from Tencel Lyocell which is grown and produced without harmful chemicals, artificial additives, growth hormones or GMOs. They have all passed Oeko-Tex Standard 100, which is an international testing and certification system for textiles that primarily focuses on limiting the use of harmful chemicals in the textile industry. The certification body tests over 100 harmful substances during the manufacture of textiles and ensures that no such substances remain in the fabric when the manufacturing process is completed.

Our Tencel Lyocell fabric is hypoallergenic, breathable, naturally antibacterial and free of harmful chemicals, making them extra suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis and chemo patients.

Our fabrics are dyed with non-toxic, environmentally friendly dyes.

Our Lyocell bedding may shrink naturally after the first wash, but we do not recommend drying your Lyocell bedding in excessive heat. When shrinking, we've added some extra length.

Our products are manufactured in Portugal.

Our 100% Lyocell sheets have a thread count of 300. This corresponds to 1000 threads in cotton. Not all materials are measured in thread count and it is not the most important factor when choosing sheets. The fiber quality and the weave of the sheets are the most important factors.

All our products come with care labels with detailed washing instructions. We recommend machine washing at (30-40 degrees) to maintain the best quality, hang dry or tumble dry low. No bleach or softener needed.

Yes, our sheets really get clean at 30 degrees! Tencel Lyocell is also naturally antibacterial. Our recommendation is to wash at 30-40 degrees to preserve the fabric's best quality, but you can of course wash warmer.

Snooze points are part of our loyalty program where customers can earn points for different things. Points that can later be used to buy our bed linen or towels! Currently, you must visit our website via a computer to access your points and/or become a member. At the bottom left corner you will find a blue button, press there to read more about Snooze points.

Return and exchange

Send us an email or speak to our staff via our live chat.

We offer most payment options. You can pay with Paypal, debit or credit card, Swish and Klarna.

We offer a 30 day trial period. For our return and exchange policy, see Refund Policy .

If you receive the wrong product, please email us as soon as possible.

Free shipping over €150/$150/£150

Free shipping and exchanges available.